Please note: there are not any open positions at this moment, however, feel free to send us your CV along with a cover letter so we have it on file when our next round of hiring begins.
ABOUT EVENT CADENCE
At Event Cadence, we believe events are a powerful opportunity to leave a lasting impact on people’s lives. Trusted by Fortune 500 companies and with tens of thousands of users in 45 countries, our quickly evolving platform is transforming the way people plan, experience, and remember events.
ABOUT THE CUSTOMER SUCCESS TEAM
While we don’t have current openings, our Customer Success team is always looking for driven individuals who excel at delivering exceptional customer experiences. Whether it’s onboarding new users, providing ongoing support, managing projects, or offering strategic insights to improve our platform, our team members are crucial to our customers’ success. By joining our talent pool, you’ll have the opportunity to be considered for future roles that align with your skills and career aspirations.
WHAT WE LOOK FOR
- Passionate and customer-focused individuals who enjoy building strong relationships
- Proactive problem-solvers who thrive in fast-paced environments
- Team players who can communicate effectively and work collaboratively across departments
- Individuals who are eager to learn and grow, staying updated on industry trends and best practices
KEY RESPONSIBILITIES MAY INCLUDE
Customer Support & Onboarding:
Guide customers through the onboarding process, providing training and ongoing support to ensure they are maximizing the benefits of our platform.
Event Planning & Execution:
Assist customers in planning and executing successful events, offering tailored solutions to meet their unique needs.
Feedback & Improvement:
Collect user feedback and work with internal teams to drive product enhancements and improve overall customer satisfaction.
Issue Resolution:
Address any challenges customers face with a solution-oriented mindset, collaborating with colleagues to provide timely and effective support.
Knowledge Sharing:
Contribute to internal documentation and resources, helping to maintain a robust knowledge base that supports team growth and customer education.
REQUIREMENTS
- At least 2 year degree
- 1+ years of customer service experience
- English Proficiency (C-Level)
KEY QUALITIES
- Self-motivated and self-starter
- Can take direction and execute an action-plan
- Strong relationship and interpersonal skills
- Strong written and verbal communication skills
- Detail-oriented and analytical thinker
BENEFITS
- Unlimited PTO
- Health Benefits and Wellness Stipend
- Work Remotely
- Yearly Stipend for Professional Development
- Opportunties to Travel Around the World
Apply for this position
To apply for this position send your cover letter and resume/CV to careers@eventcadence.com. Please include the position in the subject line and include a link or attachment of your favorite GIF.
